Shipping policy

At Zuvello, we want your shopping experience to be simple, reliable and enjoyable. This Shipping Policy explains how we process, dispatch and deliver your orders across the United Kingdom.

1. Shipping Methods

We currently deliver to addresses within the United Kingdom.

Depending on your location and the products ordered, we may use Royal Mail or another trusted delivery courier.

Available delivery services will be shown at checkout where applicable. We aim to use reliable delivery services to ensure your toys and other products arrive safely.

2. Order Processing Time

Orders are generally processed within [1–2 business days] after payment has been confirmed.

Business days are Monday to Friday, excluding UK public holidays.

Please note that order processing time is separate from delivery time. During busy periods, sales events or public holidays, processing may take longer than usual.

We will contact you if an unexpected issue significantly affects the processing of your order.

3. Delivery Timeframes

Our estimated UK delivery timeframe is 4–5 business days after dispatch.

Delivery times may vary depending on your location, courier availability and other circumstances.

Please note:

  • Delivery estimates are not guaranteed unless expressly agreed.
  • Remote locations may require additional delivery time.
  • Orders placed during weekends or public holidays may take longer to process.
  • During peak shopping periods, including Christmas and seasonal promotions, delays may occur.

If your order has not arrived within the expected timeframe, please contact us for assistance.

4. Shipping Costs

Standard UK shipping: FREE.

We do not charge an additional standard delivery fee for eligible orders shipped within the United Kingdom.

If any special delivery service or additional charge is offered in the future, the cost will be clearly displayed before you complete checkout.

There will be no undisclosed shipping charges added after your order has been placed.

5. Order Confirmation and Tracking

Once you place an order, you will receive an order confirmation email containing your order details.

When your order is dispatched, we will provide tracking information by email where tracking is available from the delivery service.

You can use the tracking link or reference to check the progress of your delivery.

Please allow some time for tracking information to become active after dispatch, as courier systems may not update immediately.

If you have not received your dispatch confirmation or tracking information within the expected processing period, contact us at hello@zuvello.co.uk.

6. Incorrect Addresses

Please ensure that your delivery address, postcode, email address and contact details are correct before completing checkout.

If you notice an error after placing your order, contact us as soon as possible at hello@zuvello.co.uk.

We will try to correct the address before dispatch, but changes cannot be guaranteed once an order has been processed or handed to the courier.

If an order is returned because of an incorrect or incomplete address, we will contact you to discuss the available options. Any additional charges will be handled transparently and in accordance with applicable law.

7. Delivery Issues, Delays and Missing Orders

We understand that receiving your order on time matters.

If your parcel is delayed, damaged, marked as delivered but not received, or arrives with missing or incorrect items, please contact us.

Customer support email: hello@zuvello.co.uk

Please include:

  • Your order number.
  • The name used when placing the order.
  • A brief description of the problem.
  • Photographs of damage or incorrect items, where relevant.

We will investigate the issue with the delivery provider where necessary and work with you towards an appropriate resolution.

If a parcel is lost or not delivered, we will handle the matter in accordance with applicable UK consumer law. Responsibility for delivery generally remains with us until you or someone you have identified receives the goods, subject to applicable law.

Nothing in this policy removes your statutory rights concerning delayed, lost, damaged or incorrect orders.

8. International Shipping

We currently do not offer international shipping.

At present, we deliver only to addresses within the United Kingdom. Orders for delivery outside the UK cannot be accepted through our standard checkout.

We may expand our delivery locations in the future. Any changes will be reflected in this policy and on our website.

9. Contact Us

If you have questions about shipping, delivery or an existing order, we are happy to help.

Zuvello – Customer Support

Email: hello@zuvello.co.uk
Business: Zuvello Toys Ltd
Address: 129A Wembley Hill Road, Wembley, HA9 8DT, United Kingdom
Website: https://zuvello.co.uk

We aim to respond to customer enquiries within 7 business days.

Thank you for shopping with Zuvello. We appreciate your trust and look forward to delivering a great shopping experience.